HELP & CARE
Frequently asked questions.
The little details, clearly answered.
Is Eramelle vintage jewelry?
No. Eramelle jewelry is newly crafted and inspired by the look and romance of earlier eras.
How much is U.S. shipping?
Standard U.S. shipping is $6. Orders of $100 or more qualify for complimentary standard shipping.
When will my order arrive?
Estimated U.S. delivery is 7–10 calendar days, including processing.
Can I return an item?
You may request a return within 7 calendar days of delivery. Earrings are not eligible for non-defect returns for hygiene reasons. Contact support@eramelle.com before sending anything back.
How should I care for my jewelry?
Store pieces separately in a dry place. Avoid water, perfume, lotion, and household chemicals. Wipe gently with a soft cloth after wear.
How can I contact you?
Email support@eramelle.com with your order number, if you have one.