Returns

Please contact support@eramelle.com within 7 calendar days of delivery to request a return. Include your order number and the reason for the request. We will provide the return address and instructions by email; please contact us before sending anything back.

Earrings cannot be returned for a non-defect reason for hygiene reasons. If an item arrives damaged, defective, or incorrect, contact us with photographs so we can help resolve the issue.

For eligible non-defect returns, the buyer pays return shipping. We issue the refund after we receive the returned item. Refunds are sent to the original payment method; the time it takes to appear on your statement depends on your payment provider.